Nothing to refund yet
Buying Plus is not open yet. Nothing is charged and nothing renews, so there is nothing to refund. The rest of this page is the policy for when buying opens.
The free trial every new account gets, seven days or thirty when you joined with a friend’s invite, never charges you. No payment details are asked for to start it, and when it ends you move to Free unless you choose to pay.
Bought on the web
When you buy Plus on the web or on a computer, Paddle.com sells it to you as our authorised reseller and merchant of record. Paddle takes the payment, handles any sales tax or VAT, and sends your receipt.
A subscription bought through Paddle can be refunded within 14 days of purchase. Ask in either of these ways:
- Write to hello@peekamoney.app from the email address you bought with, and say which purchase it is.
- Or ask Paddle: open the link in Paddle’s receipt email, or go to paddle.net and find your purchase with your email address.
Paddle returns a refund to the way you paid, where it can. Your bank may take a few days to show it.
Bought in the App Store
Apple sells Plus in the App Store and handles App Store refunds. As Apple sets it out:
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Choose I’d like to, then Request a refund.
- Choose the reason, then Next.
- Choose the Peeka Money subscription, then Submit.
Apple says refund eligibility might vary by country or region. Its own steps are on Apple’s refund page.
Apple says to wait 24 to 48 hours for an update on your request.
Bought in Google Play
Google sells Plus in Google Play. Under Google’s refund policy, what you can do depends on how long it has been since you bought it.
Within 48 hours: you may be able to get a refund, depending on the details of the purchase. Request it from Google Play:
- Go to play.google.com and click your profile picture at the top right.
- Click Payments & subscriptions, then Budget & order history.
- Next to the Peeka Money purchase, click Report a problem, choose what happened and say you would like a refund.
- Click Submit.
After 48 hours: Google asks you to contact the developer, who can help with purchase issues and can process refunds according to its policies and applicable laws. For Peeka Money, that is us: write to hello@peekamoney.app.
Google says to allow 1 to 4 days for a refund decision, and may give refunds for some purchases under its own refund policies, which are on Google Play’s refund policy page.
Cancelling
You can cancel at any time. A subscription renews automatically at the end of each period until you cancel; to stop the next renewal, cancel at least 24 hours before the period ends. Plus stays on until the end of the period you paid for.
- Bought on iPhone: Settings › your name › Subscriptions, or in Peeka under Settings › Account & plan.
- Bought on Android: Google Play › your profile picture › Payments & subscriptions › Subscriptions, or in Peeka under Settings › Account & plan.
- Bought through Paddle: the Manage subscription link in Paddle’s receipt email, paddle.net, or write to hello@peekamoney.app.
Cancelling is not a refund on its own. To get money back, ask as set out above.
Your records
A refund or a cancel deletes nothing. You go back to Free: recording, budgets, streaks and one savings goal carry on, and everything you made stays yours. Goals past the first wait for Plus.
Deleting your Peeka account does not cancel a subscription with Apple, Google or Paddle. Cancel it first, then delete your account.
Your rights
This policy adds to the rights the consumer law where you live gives you, and takes none of them away. Purchases in the App Store and Google Play are also covered by Apple’s and Google’s terms, and purchases through Paddle by Paddle’s buyer terms.
